Introduction

Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc. The main benefits of ESM include the ability to eliminate internal silos and improve visibility, improve productivity and efficiency, lower costs and enhance customer satisfaction. Read more

Businesses need interoperability to create a productive as well as a collaborative ecosystem. Single-vendor solutions provide interoperability but decimate the functional richness & productivity. Multi-vendor solutions prohibit businesses to scale-up the existing interoperability. With the increasing number of applications, services, and data types within their ecosystem, businesses can’t rely on a single vendor solution, and there is no way to foster productivity & collaboration with a multi-vendor setup sans rich integration. While most businesses have realized the need for a rich integration solution, there is still a lot of vagueness around how to choose the right integration solution.

Building a Minimal Viable Product (MVP) is never the appropriate solution

The first response when an enterprise realizes that it needs an integration solution is, “to build it”. Prima facie, it looks like a simple task of connecting a few in-house systems; however, creating Read More

Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) are very popular ALM systems. While Jira is used for Application Lifecycle Management (ALM) and bug tracking, Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is used for project planning and ALM. Many enterprises use Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) in different capacities with their different, cross-functional teams; however, the frequent usage is that the project management team uses Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) and the development team uses Jira. In this blog, we will see how and why integration of these systems using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.

Why choose OpsHub Integration Manager – Community Edition for Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration

There are many plug-ins and integration solutions that facilitate Jira – Azure DevOps Server Read More

With OpsHub Integration Manager – Community Edition, there is no need for such enterprises to use feature-less integration plug-ins, minimal viable integration product full of bugs, or go beyond their budget to procure a decent integration solution. Micro Focus ALM (earlier HP ALM) and Azure DevOps Server/Azure DevOps Services (earlier TFS/VSTS) are popular Application Lifecycle Management (ALM) and project planning systems. Many enterprises use Azure DevOps Server/Azure DevOps Services (TFS/VSTS) for development & planning and Micro Focus ALM for quality check (due to its robust quality management module). Bringing them together makes it easier for the development and quality control teams to streamline product delivery. In this blog, we will see how and why integration of these systems using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.

Why choose OpsHub Integration Manager – Community Edition for Micro Focus ALM – Azure Read More

ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without integrating the two systems is nearly impossible. In this blog, we will see how and why integration of ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.

Why pick OpsHub Integration Manager – Community Edition for ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration

There are many plug-ins and integration solutions that facilitate ServiceNow – Read More