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Jan
29
Mark Williams
Why Pick OpsHub Integration Manager – Community Edition for ServiceNow – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
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ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without integrating the two systems is nearly impossible. In this blog, we will see how and why integration of ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.

Why pick OpsHub Integration Manager – Community Edition for ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration

There are many plug-ins and integration solutions that facilitate ServiceNow – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration. Therefore, the most pertinent and obvious question is, why select OpsHub Integration Manager – Community Edition? Of course, the fact that OpsHub Integration Manager – Community Edition comes with zero investment is one exciting point, but there is so much more that OpsHub Integration Manager – Community Edition can offer beyond financial benefit.

1. Support for latest editions

Unlike many other free solutions, OpsHub Integration Manager – Community Edition does not restrict itself to supporting only one version of the supported system. OpsHub Integration Manager – Community Edition supports the multiple, including the latest versions of ServiceNow as well as Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration.

  • ServiceNow: Istanbul, Jakarta, Kingston, London, Madrid
  • Azure DevOps Server (TFS)/Azure DevOps Services (VSTS): 2010, 2012, 2013, 2015 (up to update 3), 2017, 2017 update 2, 2018, 2019

2. Support for multiple entities

OpsHub Integration Manager – Community Edition also supports integration of multiple entities for both the systems. For ServiceNow, it supports Change, Defects, Enhancements, Incident, Portfolios, Problem, Programs, Projects, and Stories, whereas, for Azure DevOps Server (TFS)/Azure DevOps Services (VSTS), it supports Bug, Change Request, Epic, Feature, Impediment, Issue, Product Backlog Item, Review, Requirement, Risk, and User Story. One could integrate any 2 entities each from both systems with one installed instance of OpsHub Integration Manager – Community Edition.

3. Multi-projects, comments, and attachments synchronization

With OpsHub Integration Manager – Community Edition, users can integrate up to 10 projects from one system in a single integration and also synchronize comments and attachments bidirectionally between the integrated systems.

4. Advance integration features

Unlike many free and several paid integration solutions, OpsHub Integration Manager – Community Edition is not limited in any manner to be not considered an enterprise-class integration solution. Advance integration features such as Rich-text synchronization (HTML to HTML, Wiki to Wiki conversion) and robust conflict management are included in OpsHub Integration Manager – Community Edition.

OpsHub Integration Manager – Community Edition also offers the Criteria Configuration feature to its users. This feature can be used to synchronize only selected entities between the integrated systems on predefined conditions. For example, the user decides to synchronize defects with only ‘very high priority’ from ServiceNow to Azure DevOps Server (TFS)/Azure DevOps Services (VSTS), it could be easily done with the out-of-box Configure Filter/ Criteria Configuration feature in OpsHub Integration Manager – Community Edition

Apart from the features discussed above, users looking to integrate ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) also get to avail the following enterprise-class features of OpsHub Integration Manager – Community Edition:

  • Near-to-real-time synchronization frequency: Users do not have to wait forever to see the data synchronized in the integrated systems
  • Web-based administration: Easy and intuitive integration dashboard and overall user interface makes it easier to work with the integration solution
  • Robust disaster recovery mechanism: Ensures no data duplicity and data corruption take away the sanctity of the integration

5. Community Support with a life-time subscription

Along with all other features, OpsHub Integration Manager – Community Edition users also receive complimentary membership for their 24×7 community-driven support portal. The community portal is enriched with integration support documentation, FAQs, and more than a hundred user-generated questions. The OpsHub support community also actively responds to unique queries/tickets. The community has dedicated ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) groups that cater exclusively to the queries of ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) users.

Looking for more…

If you are interested in the step-by-step integration configuration for ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) using OpsHub Integration Manager – Community Edition, you can check out these pages: https://community.opshub.com/servicenow-azure-devops-integration-oim/.


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