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Ensuring Customer Delight by Optimizing and Extending Enterprise Service Management (ESM)
Introduction
Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc. The main benefits of ESM include the ability to eliminate internal silos and improve visibility, improve productivity and efficiency, lower costs and enhance customer satisfaction. Read more
Why Select OpsHub Integration Manager – Community Edition for Micro Focus ALM – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
Why choose OpsHub Integration Manager – Community Edition for Micro Focus ALM – Azure Read More
Why Pick OpsHub Integration Manager – Community Edition for ServiceNow – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without integrating the two systems is nearly impossible. In this blog, we will see how and why integration of ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.
Why pick OpsHub Integration Manager – Community Edition for ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration
There are many plug-ins and integration solutions that facilitate ServiceNow – Read More
Consider These 5 Points Before Deciding Whether to Build or Buy an Integration Solution
When you identify the need of integrating your Application Lifecycle Management (ALM) ecosystem, the first and foremost question that comes to your mind is: whether to build or buy an integration solution. Building software has been the preferred choice in the past, but with introduction of holistic, out-of-box software that can also be customized as per customer’s requirement and can be deployed in multiple ways, the tables are now turning. However, as integration is still a relatively new space and organizations have only recently started to realize it’s importance, there is great deal of confusion about what an organization should expect from a good integration solution.
In this blog, we will, therefore, focus on two key areas: what should be your expectation from a good enterprise-class integration solution and whether or not it’s a good idea for you to build an integration solution from scratch.
Features of Read More
Ditch The Dilemma of Build v/s Buy: Try OpsHub Integration Manager – Community Edition
Businesses need interoperability to create a productive as well as a collaborative ecosystem. Single-vendor solutions provide interoperability but decimate the functional richness & productivity. Multi-vendor solutions prohibit businesses to scale-up the existing interoperability. With the increasing number of applications, services, and data types within their ecosystem, businesses can’t rely on a single vendor solution, and there is no way to foster productivity & collaboration with a multi-vendor setup sans rich integration. While most businesses have realized the need for a rich integration solution, there is still a lot of vagueness around how to choose the right integration solution.
Building a Minimal Viable Product (MVP) is never the appropriate solution
The first response when an enterprise realizes that it needs an integration solution is, “to build it”. Prima facie, it looks like a simple task of connecting a few in-house systems; however, creating Read More
Why Choose OpsHub Integration Manager – Community Edition for Jira – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) are very popular ALM systems. While Jira is used for Application Lifecycle Management (ALM) and bug tracking, Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is used for project planning and ALM. Many enterprises use Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) in different capacities with their different, cross-functional teams; however, the frequent usage is that the project management team uses Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) and the development team uses Jira. In this blog, we will see how and why integration of these systems using OpsHub Integration Manager – Community Edition could be beneficial for an enterprise.
Why choose OpsHub Integration Manager – Community Edition for Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) integration
There are many plug-ins and integration solutions that facilitate Jira – Azure DevOps Server Read More