Blogs

Sep
5
Mark Williams

Ensuring Customer Delight by Optimizing and Extending Enterprise Service Management (ESM)

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Introduction Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc. The main benefits of ESM include the ability to eliminate internal silos and improve visibility, improve Read More
Mar
31
Mark Williams

Realizing Effective Value Stream Management Through Integration

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Enterprises are under ever-increasing pressure to deliver better quality products faster and provide an outstanding customer experience. In an ultra-competitive world, it is essential to drive digital transformation, leveraging all the resources optimally and stay ahead of the competition. Value delivery to the customer is the cornerstone of software development. Striking the right balance between innovation, speed of delivery, and customer experience loom large on executives’ minds today. Organizations must fulfill the above-mentioned requirements to drive maximum business value, and Read More
Mar
29
Mark Williams

The Essential Guide to Application Data Migration

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Importance of migrating active and historical data Digital transformation demands the adoption of new tools and processes to support development teams’ needs for agile, best-of-breed or modern solutions. Seamless data migration between legacy tools and the newly selected Commercial Off the Shelf (COTS) tools is key ensure a smooth and successful adoption of new tools and processes. With a great deal of institutional knowledge and historical data locked in existing legacy tools, it is necessary to plan the migration strategy carefully. Preservation of cumulative knowledge with histor Read More
Mar
29
Mark Williams

How to Leverage Jama Connect Effectively in a Multi-Tool Ecosystem for Better Quality, Compliance, and Value Delivery

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Application data migration approaches In the last decade, the proliferation of best-of-breed tools has resulted in organizations moving away from homogenous technology stacks to manage their application development lifecycles. A leading solution for Requirements Management is Jama Connect. Jama Connect helps businesses improve quality, reduce rework, prove compliance, and get to market faster. Given the dynamic and fast-paced landscape of product lifecycle development, requirements and sub-requirements change frequently. Therefore, access to the latest requirements and their tracea Read More