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Integrating Applications: Orchestration or Federation

By Mark Williams, 4 Nov 2022

In a world where every business is a software business, it is important to innovate at the pace of change to survive the competition and future-proof your business. Innovative ideas and business models are fast replacing traditional models as innovation trumps incremental efficiency. But how do organizations accelerate the delivery of high-qual...Read More

Ensuring Customer Delight by Optimizing and Extending Enterprise Service Management (ESM)

By Mark Williams, 5 Sep 2022

Introduction Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT ...Read More

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