FAQs

OpsHub Integration Manager is a comprehensive integration solution that facilitates integration of 50+ Application Lifecycle Management (ALM), DevOps, IT Service Management (ITSM) and Customer Relationship Management (CRM) systems. By integrating all systems in the ALM ecosystem, OpsHub Integration Manager makes all critical data available to all stakeholders, in their preferred systems, with complete context, in real-time. OpsHub Integration Manager comes in Community (with integration support for limited systems) and multiple paid editions.

OpsHub Integration Manager – Community Edition supports popular ALM systems for integration: Azure DevOps Server(TFS), Jira, Jama Connect, Digital.ai Agility, Micro Focus ALM, ServiceNow, and Azure DevOps Services (VSTS), Jira Align, Rally. You can check out the versions and entities supported for these systems by OpsHub Integration Manager from the list here.

OpsHub Integration Manager – Community Edition is nearly as comprehensive as the paid editions. It supports all key features of OpsHub Integration Manager – paid editions such as:

• Bidirectional integration
• Interactive dashboard
• Multiple projects synchronization
• Rich-text fields & multi-valued fields mapping
• Comments and attachments synchronization
• Relationships synchronization
• Sync reports and notification
• Disaster recovery
• Multiple operating system & database support

There are a few advanced features that need Professional Services (PS) intervention; most of these advanced features are only supported with the paid editions.

OpsHub Integration Manager – Community Edition is an enterprise integration solution. The features offered are exhaustive. OpsHub Integration Manager doesn’t simply integrate the systems, it also helps enterprises meet stringent compliance requirements by facilitating end-to-end data traceability in the integrated systems. Disaster recovery is another feature that is not available in any other plug-ins in the market. And all these advanced features come for FREE along with life-time community support.

It can be deployed on:

• Local virtual machine or local server
• Customer cloud (Supported cloud services are Amazon EC2 and Azure.)

Yes, there are certain pre-requisites related to:
software, hardware, and database for successful OpsHub Integration Manager installation. They remain same for the Community and paid editions.

Yes, but the user has to configure proxy settings for their OpsHub Integration Manager instance.

Yes, it does. The end system’s SSL certificate is imported using predefined steps to establish a secured and an encrypted transfer. OpsHub Integration Manager can also be installed in HTTPs mode for enhanced security.

OpsHub Integration Manager (Community or paid) stores minimal details about the entities being synchronized between two systems. The information storage depends on type of systems being used in integration. Broadly, there are two type of systems. One, in which audit of the entity is maintained for example Jira, Azure DevOps Server (TFS), and so on. Second, in which audit is not maintained for example Salesforce , Blueprint, and so on.

• For the first type of system (which stores audit records) OpsHub Integration Manager stores metadata of entity such as entity ID, entity name, entity creation date, entity created by, entity updated date, etc.
• For the second type of system (which doesn’t store audit records), OpsHub Integration Manager stores complete details of every change related to synchronized entity. In addition, if there is any failure during synchronization, entity details are stored till the time failure is successfully processed.

Yes, it does. However, the number of projects supported for integration is limited to 10.

Yes, OpsHub Integration Manager – Community Edition supports synchronization of comments and attachments links; however, during integration configuration, user has to specify that comments and attachments also need to be synchronized.

OpsHub Integration Manager (Community or paid) acts in accordance to the conflict management strategy chosen by the user during integration configuration.

It can:

• Ignore the conflict
• Overwrite data from system 1 to system 2
• Overwrite data from system 2 to system 1
• Ask the user to manually take an action to resolve the conflict

You don’t need a license for OpsHub Integration Manager – Community Edition.

You can contact OpsHub Integration Manager pre-sales team for demonstration or POC by filling this form.