Introduction
Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.”
While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc.
The READ MORE >
Hybrid and cross-domain teams today use a variety of best-in-class tools that are designed to make their work easier, automated and intuitive. For example, the popular issue and work management tool from Atlassian, Jira is widely used by agile teams for its in-built support for the iterative paradigm of development and testing. In addition, Jira’s robust workflow mapping and issue-tracking capabilities make it the preferred choice across various industries globally.
However, READ MORE >
ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without READ MORE >
With OpsHub Integration Manager – Community Edition, there is no need for such enterprises to use feature-less integration plug-ins, minimal viable integration product full of bugs, or go beyond their budget to procure a decent integration solution.
Micro Focus ALM (earlier HP ALM) and Azure DevOps Server/Azure DevOps Services (earlier TFS/VSTS) are popular Application Lifecycle Management (ALM) and project planning systems. Many enterprises use Azure DevOps Server/Azure DevOps READ MORE >
Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) are very popular ALM systems. While Jira is used for Application Lifecycle Management (ALM) and bug tracking, Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is used for project planning and ALM. Many enterprises use Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) in different capacities with their different, cross-functional teams; however, the frequent usage is that the project management team uses READ MORE >
Businesses need interoperability to create a productive as well as a collaborative ecosystem. Single-vendor solutions provide interoperability but decimate the functional richness & productivity. Multi-vendor solutions prohibit businesses to scale-up the existing interoperability. With the increasing number of applications, services, and data types within their ecosystem, businesses can’t rely on a single vendor solution, and there is no way to foster productivity & collaboration with READ MORE >
