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Ensuring Customer Delight by Optimizing and Extending Enterprise Service Management (ESM)
Introduction Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc. The READ MORE >

Why Pick OpsHub Integration Manager – Community Edition for ServiceNow – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without READ MORE >

Why Select OpsHub Integration Manager – Community Edition for Micro Focus ALM – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
With OpsHub Integration Manager – Community Edition, there is no need for such enterprises to use feature-less integration plug-ins, minimal viable integration product full of bugs, or go beyond their budget to procure a decent integration solution. Micro Focus ALM (earlier HP ALM) and Azure DevOps Server/Azure DevOps Services (earlier TFS/VSTS) are popular Application Lifecycle Management (ALM) and project planning systems. Many enterprises use Azure DevOps Server/Azure DevOps READ MORE >

Why Choose OpsHub Integration Manager – Community Edition for Jira – Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) Integration
Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) are very popular ALM systems. While Jira is used for Application Lifecycle Management (ALM) and bug tracking, Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is used for project planning and ALM. Many enterprises use Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) in different capacities with their different, cross-functional teams; however, the frequent usage is that the project management team uses READ MORE >

Ditch The Dilemma of Build v/s Buy: Try OpsHub Integration Manager – Community Edition
Businesses need interoperability to create a productive as well as a collaborative ecosystem. Single-vendor solutions provide interoperability but decimate the functional richness & productivity. Multi-vendor solutions prohibit businesses to scale-up the existing interoperability. With the increasing number of applications, services, and data types within their ecosystem, businesses can’t rely on a single vendor solution, and there is no way to foster productivity & collaboration with READ MORE >

Consider These 5 Points Before Deciding Whether to Build or Buy an Integration Solution
When you identify the need of integrating your Application Lifecycle Management (ALM) ecosystem, the first and foremost question that comes to your mind is: whether to build or buy an integration solution. Building software has been the preferred choice in the past, but with introduction of holistic, out-of-box software that can also be customized as per customer’s requirement and can be deployed in multiple ways, the tables are now turning. However, as integration is still READ MORE >

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Latest Blogs

Integrating Applications: Orchestration or Federation

By Mark Williams, 4 Nov 2022

In a world where every business is a software business, it is important to innovate at the pace of change to survive the competition and future-proof your business. Innovative ideas and business models are fast replacing traditional models as innovation trumps incremental efficiency. But how do organizations accelerate the delivery of high-qual...Read More

Ensuring Customer Delight by Optimizing and Extending Enterprise Service Management (ESM)

By Mark Williams, 5 Sep 2022

Introduction Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.” While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT ...Read More

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