Introduction
Forrester coined the term Enterprise Service Management (ESM) and defines it as “extending IT service management capabilities beyond technology services to address business-centric use cases.”
While ESM may be seen as a successor of ITSM, the key difference is the ability to extend ITSM principles and practices to non-IT functions across the enterprise to include the full range of services from HR and Sales to Marketing, Customer Service, Cyber Security, etc.
The READ MORE >
ServiceNow is a popular Customer Relationship Management (CRM) system whereas Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is a popular Application Lifecycle Management (ALM) and project planning system. Many enterprises use ServiceNow and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) together in the ecosystem to keep the development team in sync with the customer-facing teams. However, bringing the customer-facing teams and development team on the same page without READ MORE >
With OpsHub Integration Manager – Community Edition, there is no need for such enterprises to use feature-less integration plug-ins, minimal viable integration product full of bugs, or go beyond their budget to procure a decent integration solution.
Micro Focus ALM (earlier HP ALM) and Azure DevOps Server/Azure DevOps Services (earlier TFS/VSTS) are popular Application Lifecycle Management (ALM) and project planning systems. Many enterprises use Azure DevOps Server/Azure DevOps READ MORE >
Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) are very popular ALM systems. While Jira is used for Application Lifecycle Management (ALM) and bug tracking, Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) is used for project planning and ALM. Many enterprises use Jira and Azure DevOps Server (TFS)/Azure DevOps Services (VSTS) in different capacities with their different, cross-functional teams; however, the frequent usage is that the project management team uses READ MORE >
Businesses need interoperability to create a productive as well as a collaborative ecosystem. Single-vendor solutions provide interoperability but decimate the functional richness & productivity. Multi-vendor solutions prohibit businesses to scale-up the existing interoperability. With the increasing number of applications, services, and data types within their ecosystem, businesses can’t rely on a single vendor solution, and there is no way to foster productivity & collaboration with READ MORE >
When you identify the need of integrating your Application Lifecycle Management (ALM) ecosystem, the first and foremost question that comes to your mind is: whether to build or buy an integration solution. Building software has been the preferred choice in the past, but with introduction of holistic, out-of-box software that can also be customized as per customer’s requirement and can be deployed in multiple ways, the tables are now turning. However, as integration is still READ MORE >
